At Flowers Chessington, we are dedicated to providing premium quality floral arrangements to all our customers across Chessington and the surrounding areas. As your trusted local florist, we promise every bouquet leaves our shop fresh and beautiful, ensuring a delightful experience for both households and businesses. Our fresh flowers guarantee means your order will arrive in pristine condition, showcasing outstanding beauty and longevity.
Your satisfaction is our top priority. If your flowers arrive damaged or not as you expected, please inspect your delivery promptly upon receipt. We kindly ask that you contact us as soon as possible after delivery, ideally within 24 hours, so we may resolve the issue efficiently. To assist our team in processing your request, we may ask for a photograph of the damaged or compromised flowers.
All flower arrangements from Flowers Chessington are covered by our Fresh Flowers Guarantee. We commit that your flowers will remain fresh and vibrant for at least 5 days from the day of delivery, provided care instructions are followed. If you notice your flowers have wilted or faded significantly within this freshness window, please get in touch with us and we will discuss how we can assist you, including reviewing your care routine and arranging a suitable resolution.
If your order is damaged, does not meet our freshness standards, or fails to reflect the product you ordered, we offer a range of solutions. Depending on your preference and the circumstances, you may choose a replacement bouquet, a suitable substitution, or a full or partial refund. Every situation is reviewed on a case-by-case basis by our friendly Chessington team, ensuring your concerns are handled personally and promptly. Please note that decisions regarding refunds or replacements are made only once we have received all the required details regarding your order and its condition.
We pride ourselves on being a reliable floristry partner for Chessington. If you are dissatisfied with your experience or wish to raise a complaint unrelated to the freshness or condition of your delivery, we encourage you to reach out to our team with your comments. We treat every complaint with care and confidentiality, aiming to resolve any concerns as quickly and fairly as possible. If you are unsatisfied with our initial resolution, your complaint can be escalated for further review by our management.
Flowers Chessington serves local homes, offices, and businesses, building strong relationships across the Chessington community. Our reputation is built on attentive customer service and the consistent quality of fresh flowers we proudly deliver daily. We value your feedback and trust, committing ourselves to continually improve and exceed your expectations with every order.
Thank you for choosing Flowers Chessington — your dependable, local florist for the freshest flowers and dedicated service in the Chessington area.
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