These Terms and Conditions (hereafter referred to as "Terms") govern your use of the Flowers Chessington website and online store, applicable to all customers in Chessington and surrounding areas who place orders for flower delivery. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms in relation to our e-commerce and online delivery services. Please review these Terms before purchasing. If you do not agree with any part of these Terms, you should not proceed with placing an order.
Placing an order with Flowers Chessington for flower delivery in Chessington and nearby areas is straightforward:
We endeavour to ensure all products shown on our website are available as described. However, flowers are natural products and subject to seasonal and daily variation. If a chosen item is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style and quality where possible. If a suitable replacement is not available, we will contact you to discuss alternatives or options for refund.
All purchases for Flowers Chessington's online flower delivery service must be paid for at the time of ordering. Accepted payment methods are listed at checkout, and may include major debit/credit cards and secure digital payment options. Prices displayed on our website are inclusive of VAT (where applicable) and exclusive of delivery charges unless otherwise stated. Payment is processed securely and your financial details are never shared with third parties, except for the processing of the transaction.
All payments must be cleared before orders are dispatched. In the event of payment failure or refusal of your card issuer, we cannot be responsible for delays, non-delivery, or cancellation of your order.
We offer online flower delivery in Chessington and the surrounding areas. During the order process, you may select your preferred delivery date and, where available, delivery time window. While we strive to deliver on your chosen date and time, these cannot be guaranteed due to external factors such as traffic, weather, or availability. Deliveries requested for Sundays, bank holidays, or outside normal business hours may incur additional charges or be unavailable; such restrictions will be highlighted at checkout.
It is your responsibility to ensure the recipient is available to accept delivery at the provided address. If no one is present, the delivery may be left in a safe location, with a neighbour, or a calling card will be left where applicable. We will strive to deliver as instructed, but cannot guarantee redelivery at no cost if initial delivery proves impossible through no fault of ours.
If you wish to amend or cancel your order, please notify us as soon as possible. Cancellations or changes may be made up to 24 hours before the delivery date. Requests received within 24 hours of the scheduled delivery may not be processed as flowers may have already been prepared or dispatched, and in such cases, refunds or amendments may not be possible.
For orders already processed and in transit or delivered, we regret that cancellations or amendments cannot be accepted. In the event that a cancellation is accepted prior to order preparation and dispatch, a full refund will be provided. For custom arrangements or peak periods (such as Valentine’s Day, Mother’s Day, etc.), we may require more notice for changes or cancellations. Please refer to product-specific notices where applicable.
Flowers are perishable items, and as such, exemption from standard distance selling regulations may apply. If you or the recipient believe that your flowers are damaged, unsatisfactory, or not as described, please contact us promptly (ideally within 24 hours of delivery) to discuss resolution. We may require photographic evidence of the product issue to process refunds or replacements. Our aim is to resolve complaints and, if appropriate, arrange for replacement flowers, partial or full refund, or alternative suitable resolution at our discretion.
Please note that we are unable to accept returns of flowers or plants unless required for inspection at our request.
By placing an order for online flower delivery in Chessington and surrounding areas, you confirm:
Flowers Chessington’s liability for loss or damage arising out of or in connection with these Terms is limited to the total amount paid by you for the affected order. We do not accept liability for:
Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from our negligence, or for fraud.
All content, designs, images, and text on the Flowers Chessington website are either owned by or licensed to us. You may not reproduce, distribute, or use such material without our express prior written permission.
Your privacy is important to us. Flowers Chessington may collect and process personal data you provide for the purposes of fulfilling your order and communicating with you. Data will be handled in accordance with current UK data protection and privacy laws. For information on how we use your information, please refer to our Privacy Policy available on our website.
Entire Agreement: These Terms, together with our Privacy Policy and any additional conditions referenced, represent the entire agreement between you and Flowers Chessington relating to online flower delivery orders.
Severability: If any provision of these Terms is found to be unenforceable, it will not affect the validity of the remaining provisions.
Waiver: Any waiver of a breach of these Terms does not constitute a waiver of further breaches.
These Terms and any dispute arising in connection with them (and any contract entered into pursuant to them) shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts in respect of any disputes.
Flowers Chessington reserves the right to amend these Terms at any time. Updates will be posted on our website, and your continued use of our services following such updates will constitute acceptance of the changes. It is your responsibility to review these Terms periodically.
If you have any questions, concerns, or feedback about these Terms or any aspect of our online flower delivery service in Chessington and the surrounding areas, please get in touch via the contact details provided on our website.
Thank you for choosing Flowers Chessington for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chessington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chessington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
